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| 篇名 |
Evaluating Factors Affecting Logistics Customer Service Performance for Car Manufacturing Companies in Korea
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| 並列篇名 |
Evaluating Factors Affecting Logistics Customer Service Performance for Car Manufacturing Companies in Korea |
| 作者 |
Kim, Sang Youl (Kim, Sang Youl)、Kim, Taehun (Kim, Taehun) |
| 中文摘要 |
The objective of this study is to evaluate factors affecting logistics customer service performance in the context of car manufacturing sector. Results indicated that responsiveness is the most significant variable contributing to logistics customer service performance, followed by flexibility and inventory. A paired t-test shows important variables affecting distribution channel performance and offers insight into how to better manage the distribution channel to achieve high customer service level with low cost. |
| 英文摘要 |
The objective of this study is to evaluate factors affecting logistics customer service performance in the context of car manufacturing sector. Results indicated that responsiveness is the most significant variable contributing to logistics customer service performance, followed by flexibility and inventory. A paired t-test shows important variables affecting distribution channel performance and offers insight into how to better manage the distribution channel to achieve high customer service level with low cost. |
| 起訖頁 |
37-55 |
| 關鍵詞 |
International automobile distribution channel、Performance measurement、Structural equation modeling |
| 刊名 |
航運季刊 |
| 期數 |
200606 (15:2期) |
| 出版單位 |
中華民國航運學會
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| 該期刊-上一篇 |
季節性預測模式比較——以臺灣地區國際港埠進口貨櫃預測為例 |
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航商之船員僱傭聲望對本國籍高級航海人員工作相關態度之影響 |
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