Post-Implementation Management in Large-Scale Management Information Systems: Changes, Incident Reports, Help Desk Calls, and Business Process

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篇名	Post-Implementation Management in Large-Scale Management Information Systems: Changes, Incident Reports, Help Desk Calls, and Business Process
作者	Edwards, H. Keith (Edwards, H. Keith)
起訖頁	207-232
關鍵詞	Management information systems、Configuration management、Implementation issues、Maintenance
刊名	International Journal of Business and Information
期數	200812 (3:2期)
出版單位	International Business Academics Consortium
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