Information and Communication Technology and Corporate Competitiveness Management: Empirical Evidence of the Financial Industry in Taiwan

資通訊科技與企業競爭力管理：台灣金融產業實證

在當前激烈競爭市場上，資通訊科技已成為企業不可或缺的一項必要投入。資通訊科技的應用可提升決策者資訊管理能力，藉此強化企業競爭力管理。資訊化也促使台灣金融產業進步，帶動組織升級，使得金融產品與服務進入新紀元。因此衡量資通訊科技對於台灣金融產業競爭力管理之影響即為本文之目的，透過KLEMI 模型探討資通訊科技與組織競爭力所呈現的互動關係。
實證結果顯示，資通訊科技的投資對於台灣金融產業的產值有正向影響，資通訊科技的投入可使金融產業產生規模報酬遞增之現象，尤其投入資通訊科技軟體的正面影響超過資通訊科技硬體，為提升金融業產值的重要因素，有助於企業競爭力管理。本文在結論中對此實證結果引申其管理意涵。

Aided by information and communication technology (ICT), decision-makers can enhance their management capabilities and strengthen corporate competitiveness. The primary purpose of this study is to examine whether ICT investment in Taiwan's financial industry positively promotes industrial output value. Specifically, this study evaluates whether the impact of ICT investment in the financial industry in Taiwan also increases returns to scale, as it has in the US. Empirical results derived utilizing the KLEMI model reveal that ICT generally has a positive effect on production in Taiwan's industries; however, the financial industry in Taiwan experienced increasing returns to scale (IRS) after investing in ICT. This study divided ICT investment in the financial industry into hardware (ICTH) and software (ICTS) investments. This is an early attempt in the literature in this field. The analytical results show that the contribution of ICTS investment to Taiwan's financial industry is greater than that of ICTH. Additionally, the increasing returns to scale (IRS) contributed to by ICT in Taiwan's financial industry (1.37-1.39%) is greater than that of the ICT in financial industry of the US. (1.13%). These are the major contributions of this study.