學術後勤與教育前線之間：大學系務秘書的橋接勞動

Between Academic Logistics and Education Frontline: The Bridging Labor of College Administrative Secretaries

本文以某私立技術學院為例，分析系務秘書的勞動處境和因應之道。本研究既與企業秘書在科層制度和性別刻板印象下的勞動處境對照，也關注高等教育市場化和績效化趨勢下，秘書夾在學術後勤工作和照管學生的教育前線之間，如何發揮應付多重領域工作的橋接勞動。研究發現，秘書承擔繁雜事務，但也位處組織運作的核心。在操持行政事務、科層程序和情感勞動中，秘書面對不同的社會關係，形成特殊的應對策略和心態。秘書在地下主任、管家婆、系辦天使等形象之間轉換，操弄和維護著邊界，藉以自我保護和協調工作，也產生情感的馴化和抵抗。再者，秘書不見得是勞雇關係中的弱勢，資深秘書倚仗多年經驗，可能牽動權力關係，迴避工作壓力。然而，系務秘書多半從事個人化的抵抗，以及團體的情緒宣洩，尚未組織成為有協商勞動條件能力的團體。

This article examines the labor conditions and responses of the college administrative secretaries, and focuses on their bridging labor of coping with multi-domains works between academic logistics and education frontline under the trends towards marketing and performance efficiency in higher education. Facing the administrative tasks, bureaucratic processes and emotional labor demands, these secretaries involved diverse social relationships and formed particular responses and mindsets of themselves. These secretaries take different images of ”underground director”, the housekeeper or the office-angel, trying to manipulate and maintain the boundaries for self-protection and negotiation, and leading to the domestication of emotions or emotional resistance. And the senior secretaries might count on their experience and knowledge to exercise power and avoid job stress. However, they tend to individual resistance rather than organize themselves into a group with negotiating power.